Settings and activity
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7 votes
AdminStacey Bailey
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22 votes
An error occurred while saving the comment An error occurred while saving the comment AdminStacey Bailey
(Admin, ServiceNow)
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My problem with the permalinks is that they do not use the sys_ids but the kb numbers themselves. We just re-padded all our kb article numbers to allow for future growth, which rendered every permalink embedded within documentation and other articles useless. We had to do a second pass to refactor all those and still missed some embedded within documentation and emails. Not so perma.
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12 votesAdminStacey Bailey
(Admin, ServiceNow)
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6 votesAdminStacey Bailey
(Admin, ServiceNow)
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Allow more flexible layout and grouping options for kb_view (knowledge base) & report_home (Reports)
9 votesAdminStacey Bailey
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7 votes
An error occurred while saving the comment AdminStacey Bailey
(Admin, ServiceNow)
commented
To expand on this, I had:
• Overview: Currently, related lists are not available when personalizing views (cog) but are through Personalize List (configuration). Although I understand that this is a safeguard for performance, it limits the ability to view and analyse all relevant data for an object.
• Suggested Change:
o Add one additional personalization role to specify that the user may drill to related fields when personalizing lists.
o Adjust the list personalization to work like the Personalize List (configuration) option where the related lists may be drilled into and added to the view.Example of usage:
- when looking at a list of incidents, allow permissioned users to be able to add caller.department to their list view rather than having to jump out of their work context to create a report to do this instead. -
2 votesAdminStacey Bailey
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7 votesAdminStacey Bailey
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3 votesAdminStacey Bailey
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19 votesAdminStacey Bailey
(Admin, ServiceNow)
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@Jace - system doesn't seem to be smart enough to make the translation, which is why I suggest that the sys_id of the record is a more reliable perma-link than the KB number. However, our developers were easily able to write a script to convert all the links to their newly-padded equivalents.