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  1. Allow for Outlook MSG file support

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    6 comments  ·  General  ·  Admin →
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    Nick commented  · 

    Oh and to answer your questions

    We have our Service-Now instance setup to automatically log jobs from emails which our staff like to forward MSG files within their own emails. Eg. Selecting a bunch of emails and selecting the "Forward Items" option. This then attaches these into Service-Now automatically and corrupts the format so that our staff have to manually go into the receiving mailbox and detach and reattach the attachments into the calls.

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    Nick commented  · 

    Hi Matt,

    I had tried to look into this but could not find any other topics remotely related to the matter, as you pointed out, who else does it???

    However when saving the MSG files out of Service-Now the formatting on the file changes therefore my thinking was that it is related to Service-Now grabbing the file and changing it on entry.

    I could be wrong though :-s

    Nick shared this idea  ·