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  1. Undeliverable Emails

    1 vote
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    0 comments  ·  General  ·  Admin →
    Paul Wray shared this idea  · 

  2. Allow for Outlook MSG file support

    9 votes
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    6 comments  ·  General  ·  Admin →
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    Paul Wray commented  · 

    Hi Nick,
    We have the same issue - ServiceNow is converted the MSG file into 'RFC-822' format; which although still readable it is only of value if you are interested in the body of the email. If you are interested in the header information of the original email then it has been lost.
    I recently lodged this with ServiceNow as a bug - just waiting on a response.
    Paul

  3. Linking 'Similar Knowledge'

    4 votes
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    1 comment  ·  General  ·  Admin →
    Paul Wray shared this idea  ·