Allow more flexible layout and grouping options for kb_view (knowledge base) & report_home (Reports)
The current layouts for kb and reports are very rigid. kb allows for 1 organization method and a choice of columns. Reports are organized by scope first and table second, splitting relevant reports for users into two sections with NO ability to organize or control the layout.
Suggested change - make these work more like UI pages with flexible layout options and, for reports, the ability to overlay an alternate organization method.
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AdminMatt Beran (Admin, ServiceNow) commented
I agree this should be a bit more flexile out of box - you know you can use CMS to do this currently?... I'm not sure whether or not I should be closing this.