Target Groups and Roles for permissioning of knowledge articles and reports
3.6. Target Groups and Roles for permissioning of knowledge articles and reports
• Overview: The permissioning model for knowledgebase articles (and reports and tasks) is missing a key component, which limits its flexibility, especially in cases where the population of users is large and diverse. Currently, permissions are defined in terms of a Securable Object + Role + permission level. Adding the intersection of group membership will allow administrators to target content not only to broad populations of users based on role but also to individual groups while preventing the necessity of creating numerous extra roles to represent various groups.
• Examples:
o Task: Publish policies and procedures for use by a particular practice / department / team
Current method:
• Define a role for the practice / department / team
• Apply the role to the relevant group
• Use the role to permission knowledge articles
Proposed method
• Use the combination of the role (itil, for example) and the existing practice / department / team group to permission knowledge articles
o Task: Publish reports