KB article view count - report by date range
The View and Use counts for KM are either 30 day rolling totals, or incremental from day 1. The only way I can see if use of the tool is up or down is to schedule count reports to run (weekly and monthly), then import the numbers into excel, line up the articles and subtract the prior totals. Use of the KB is a critical component to monitor, especially when trying to justify the tool and the staff to support it.
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Diane
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