Linking 'Similar Knowledge'
It would be useful to link Knowledge articles together whereby a relationship can be formed between one or more 'similar' articles. This information could then be displayed, as a minimum, at the bottom of a Knowledge view (along side feedback etc) so that the reader can see similar articles (rather than just articles with a common search result).
Ideally what would be better is to allow the Service Desk to embed a variable in the article text itself that automatically expands to show 'similar' articles. This would allow the author to format the way this info is shown!
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Diane commented
We use a workaround for this - we add direct links to similar articles at the end.