Importing attached excel files from end user
If a customer attaches a spreadsheet (with the same fields as the request) to an request, can it automatically update/create requested items? For example, we have an item in our catalog called move multiple people. If a customer fills out the information for 30 people in excel and attaches the spreadsheet, can that spreadsheet be read and then the items added to that opened request as additional requested items?
-
Anonymous commented
We have done something similar by parsing the individual rows in spreadsheet into individual service requests.
-
Connie commented
I did...INT1407385 27-Jan-2010 13:42:48 which turned into an enhancement FTASK12103 on 2010-01-27. I was told to add it here also.
-
AdminMatt Beran (Admin, ServiceNow) commented
Connie,
This sounds more like a question, can you please open a ticket in hi for this before posting here?