Add functionality to take advantage of dual monitors.
With IT typically using dual monitor displays, it would be nice to have the ability to take advantage of a second monitor to show additional information relevant to the data you are viewing on your main screen.
For example:
When viewing an Incident Record, the second screen could display details about the client (once entered), such as their ticket history, outages in their location. Other information could also be displayed based on data input in the main screen, such as CI maps, Knowledge Articles, gauges/list views of incidents reported against that CI in the last hour, 2 hours, day, etc.
Essentially, the second screen would be a live, configurable dashboard that would be fed information from the main screen as the analyst inputs the data on the main screen.
On touch/mobile devices this information could perhaps be available through a second 'swipe' screen.