Create a Trend Backlog Report with the capabilties to filter results
Create a Trend Backlog Report for task tables with the capabilty to filter results exactly like any other standard report. The goal is to have a trend chart based on 3 elements :
- Open tickets by period (weekly, monthly, quarterly, yearly)
- Closed tickets by period (weekly, monthly, quarterly, yearly)
- backlog tickets by period (weekly, monthly, quarterly, yearly)
I know that we already have a custom chart named "Incident Backlog" in ServiceNow but it's too much complicated to adapt this report regarding our customer requirements.
We expect to find all type of chart (backlog report included) in the standard report UI.
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Matt Weatherford commented
I am trying to get additional information on the backlog tickets by period for a weekly basis with a 52 week history report. Is this possible? was looking for some sort of field such as "was open" >"between" but I am unable to find such a report or options.
any assistance would be greatly appreciated.
thank you
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AdminMatt Beran (Admin, ServiceNow) commented
This will probably need more clarity to get voted up. The ability to create these reports exists today.