Improve the notification preferences filter to allow changesTo or changesFrom conditions
Add the conditions 'changes from' and 'changes to' to the notification conditions in the notification preferences so that on notifications such as CI affected for a change record, a user can set the condition of 'Approval changes to Approved' instead of 'Approval is Approved'.
The latter causes multiple updates as any update to the record will send a notification where as if we could limit it to the update where the record 'changed to' approved, we could make that notification more useful.
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AdminMatt Beran (Admin, ServiceNow) commented
Steve,
I like the idea of adding this to the out-of-box functionality because it might make it easier in the long run.For now however, this is possible to do with an advanced filter on a notification (or within the business rule that creates the event that is triggering an email). Check out the "onChange" event on wiki.
Let me know if you have questions!