Create an actual user guide
A clear, concise, and logically progressive user guide. All you have now is a wiki, and that should serve as an addendum, not a complete guide.
-
AdminMatt Beran (Admin, ServiceNow) commented
Well you obviously want this on the site, and I don't blame you. In an effort to make this constructive, can you provide examples of undocumented items, or even an example of "real documentation".
Please keep in mind that this forum is not Service-Now property, and we are not Service-Now employees. To get real results, contacting your account rep is going to be much more efficient.
-
Frustrated commented
A wiki is only as useful as your ability to form a search query that finds what you need. If you don't know how to term something, you'll never find it. Real documentation prevents this problem.