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65 results found

  1. Introduce the ability for the Service Desk to automatically 'attach' any undeliverable emails it receives, back onto the record that sent the original email notification.
    For example: an email notification is sent from an Incident but the email address used is incorrectly constructed (such as the u missing on .au); the Service Desk eventually receives an undeliverable notification which is 'attached' back onto the original INC and therefore notifies the assigned analyst who corrects the email address. At the moment if an email bounces then only administrators of the Service Desk have the ability to view the bounces. - the…

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  2. Allow any user to flag an article as favorite.
    At least, be able to use the out of the box Label functionality to link it to the knowledge view

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  3. 1 vote
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  4. Add Powershell to runbook automation packs

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  5. Make it possible to send a HTTP post to the table API that specifies parameters to search by in a json payload, rather than having the query be specified in the URL as a sysparm.

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