Skip to content

General

Thank you for taking an interest in improving ServiceNow.

This UserVoice site has been deprecated and we would recommend that you engage with ServiceNow via the ServiceNow Community site: http://community.servicenow.com/

General

Categories

(thinking…)

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

65 results found

  1. Printing a workflow

    I would like an option to print workflows or to export them to MS Visio

    30 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    6 comments  ·  Admin →

  2. resizing of columns in list

    Allow resizing of columns in list view "a-la-Excel" style. Whilst we are on the subject, why not the row resize too!

    21 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →

  3. Provide a "helpthehelpdesk" functionality for Mac

    Provide a "helpthehelpdesk" menu item as well as a script that could be installed locally and run at boot (or scheduled task).

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →

  4. Include changes in CI relationships in the Propose Change functionality

    Currently, the changes in CI relationships have to be performed manually. I'd like the relationship changes added to the Propose Change functionality.

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →

  5. add +1,like option to knowledge articles

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →

  6. XML syntax highlighting

    The Javascript Editor plugin was an awesome enhancement for helping to keep you in the tool while developing/writing scripts. I think a great improvement along these same lines would be to offer the same type of solution for the XML fields throughout the system (UI Pages, Macros, etc.)

    9 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  Admin →

  7. Create an actual user guide

    A clear, concise, and logically progressive user guide. All you have now is a wiki, and that should serve as an addendum, not a complete guide.

    5 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  Admin →

  8. Add Powershell to runbook automation packs

    Add Powershell to runbook automation packs

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  Admin →

  9. Enable integration wth Microsoft Team Foundation Server

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →

  10. Enable drag and drop form editor

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →

  11. allow to modify cookie's expiry date

    By default, if you use the 'remember me' functionality, the cookie stored in your pc is set to expire in 2078. There's not cookie manager in the system or property to change it. Since we use LDAP authentication, this is not effective. We want the users to re-authenticate after their password has expired.

    24 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  Admin →

  12. New/enhanced catalog variable types

    A number of new or enhanced service catalog variable types would be really useful for us (and I hope others):

    For reference fields, add AJAXTableCompleter functionality. (It's really infuriating that we can do this in, say, Incident's caller field but not in a reference type catalog variable. Use case: you try finding the user you want out of our nearly 80000 many of whom have duplicated names).

    Also for reference catalog variables the ability to use the tree_picker functionality that we can already use on a regular form would be great. Use case: selecting a department from our tree of…

    20 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →

  13. Allow Knowledge Article Favorites

    Allow any user to flag an article as favorite.
    At least, be able to use the out of the box Label functionality to link it to the knowledge view

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →

  14. Reports for TextSearch

    Report to see what the search terms are and what the (used) results are.

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →

  15. Meaningful BSM Maps

    Enhance the BSM Map functionality so that relationships can visually show more meaning. For instance, if there is a relationship of 'sends data to' then display the line in the BSM map as a different format or color (should be customizable).

    13 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →

  16. Undeliverable Emails

    Introduce the ability for the Service Desk to automatically 'attach' any undeliverable emails it receives, back onto the record that sent the original email notification.
    For example: an email notification is sent from an Incident but the email address used is incorrectly constructed (such as the u missing on .au); the Service Desk eventually receives an undeliverable notification which is 'attached' back onto the original INC and therefore notifies the assigned analyst who corrects the email address. At the moment if an email bounces then only administrators of the Service Desk have the ability to view the bounces. - the…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →

  17. Allow perma and pretty Links for all incidents, knowledge, changes, etc.

    I can no longer justify sending links that look like this to the CEO:
    https://DEMO.service-now.com/sys_attachment.do?sys_id=8fcb35c60a0a3c1c017cd77b61309ec8&sysparm_viewer_table=kb_knowledge&sysparm_viewer_id=8fc8c91f0a0a3c1c0149bc22d14c4848

    22 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    7 comments  ·  Admin →

  18. Follow-up Functionality

    Our Service-Desk gets a lot of follow-up calls regarding existing incidents or requests. It would be great if there was a UI Button / Action that can be pressed on an existing incident/request that generates a "Follow-up" incident/request. We try to marry up our numbers between ACD and Service-Now and we can't have our Service-Desk right now open a new request for every follow-up because then they would also need to update the original and it is just too time consuming.

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    7 comments  ·  Admin →

  19. Allow for Outlook MSG file support

    Currently when an outlook MSG file is sent into Service-Now from an email it corrupts and becomes unreadable. Would be great if this format was supported.

    9 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    6 comments  ·  Admin →

  20. Allow more flexible layout and grouping options for kb_view (knowledge base) & report_home (Reports)

    The current layouts for kb and reports are very rigid. kb allows for 1 organization method and a choice of columns. Reports are organized by scope first and table second, splitting relevant reports for users into two sections with NO ability to organize or control the layout.
    Suggested change - make these work more like UI pages with flexible layout options and, for reports, the ability to overlay an alternate organization method.

    9 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →
2 4