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65 results found

  1. Export to ms Project

    The import from Ms project works great...
    It would be great to have the same for export to msproject...

    4 votes
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    0 comments  ·  Admin →

  2. manage several tabs (exemple : have 3 incidents opened on the same time)

    manage several tabs (exemple : have 3 incidents opened on the same time)

    1 vote
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    0 comments  ·  Admin →

  3. Provide a "helpthehelpdesk" functionality for Mac

    Provide a "helpthehelpdesk" menu item as well as a script that could be installed locally and run at boot (or scheduled task).

    4 votes
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    0 comments  ·  Admin →

  4. Include changes in CI relationships in the Propose Change functionality

    Currently, the changes in CI relationships have to be performed manually. I'd like the relationship changes added to the Propose Change functionality.

    2 votes
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    0 comments  ·  Admin →

  5. add +1,like option to knowledge articles

    1 vote
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    0 comments  ·  Admin →

  6. allow to modify cookie's expiry date

    By default, if you use the 'remember me' functionality, the cookie stored in your pc is set to expire in 2078. There's not cookie manager in the system or property to change it. Since we use LDAP authentication, this is not effective. We want the users to re-authenticate after their password has expired.

    24 votes
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    2 comments  ·  Admin →

  7. XML syntax highlighting

    The Javascript Editor plugin was an awesome enhancement for helping to keep you in the tool while developing/writing scripts. I think a great improvement along these same lines would be to offer the same type of solution for the XML fields throughout the system (UI Pages, Macros, etc.)

    9 votes
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    2 comments  ·  Admin →

  8. Create an actual user guide

    A clear, concise, and logically progressive user guide. All you have now is a wiki, and that should serve as an addendum, not a complete guide.

    5 votes
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    2 comments  ·  Admin →

  9. New/enhanced catalog variable types

    A number of new or enhanced service catalog variable types would be really useful for us (and I hope others):

    For reference fields, add AJAXTableCompleter functionality. (It's really infuriating that we can do this in, say, Incident's caller field but not in a reference type catalog variable. Use case: you try finding the user you want out of our nearly 80000 many of whom have duplicated names).

    Also for reference catalog variables the ability to use the tree_picker functionality that we can already use on a regular form would be great. Use case: selecting a department from our tree of…

    20 votes
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    0 comments  ·  Admin →

  10. Meaningful BSM Maps

    Enhance the BSM Map functionality so that relationships can visually show more meaning. For instance, if there is a relationship of 'sends data to' then display the line in the BSM map as a different format or color (should be customizable).

    13 votes
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    1 comment  ·  Admin →

  11. Add Powershell to runbook automation packs

    Add Powershell to runbook automation packs

    1 vote
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    2 comments  ·  Admin →

  12. Enable integration wth Microsoft Team Foundation Server

    2 votes
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    1 comment  ·  Admin →

  13. Enable drag and drop form editor

    1 vote
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    1 comment  ·  Admin →

  14. Reports for TextSearch

    Report to see what the search terms are and what the (used) results are.

    2 votes
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    1 comment  ·  Admin →

  15. Allow Knowledge Article Favorites

    Allow any user to flag an article as favorite.
    At least, be able to use the out of the box Label functionality to link it to the knowledge view

    1 vote
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    0 comments  ·  Admin →

  16. Allow perma and pretty Links for all incidents, knowledge, changes, etc.

    I can no longer justify sending links that look like this to the CEO:
    https://DEMO.service-now.com/sys_attachment.do?sys_id=8fcb35c60a0a3c1c017cd77b61309ec8&sysparm_viewer_table=kb_knowledge&sysparm_viewer_id=8fc8c91f0a0a3c1c0149bc22d14c4848

    22 votes
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    7 comments  ·  Admin →

  17. Undeliverable Emails

    Introduce the ability for the Service Desk to automatically 'attach' any undeliverable emails it receives, back onto the record that sent the original email notification.
    For example: an email notification is sent from an Incident but the email address used is incorrectly constructed (such as the u missing on .au); the Service Desk eventually receives an undeliverable notification which is 'attached' back onto the original INC and therefore notifies the assigned analyst who corrects the email address. At the moment if an email bounces then only administrators of the Service Desk have the ability to view the bounces. - the…

    1 vote
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    0 comments  ·  Admin →

  18. Allow for Outlook MSG file support

    Currently when an outlook MSG file is sent into Service-Now from an email it corrupts and becomes unreadable. Would be great if this format was supported.

    9 votes
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    6 comments  ·  Admin →

  19. Knowledge Management: Post Articles to multiple topics

    • Overview: Knowledge articles often may be logically categorized into multiple topics / categories. By restricting the selection to a single topic / category, we reduce the chances of articles being found via browsing. Also, in many cases, we wish to “highlight” articles in News even though the article actually belongs in a specific topic or category. If we post multiple copies, we multiply the work required if we need to update the articles and increase the chance of the copies getting out of sync and providing conflicting information.
    • For example, we have a news article on what to…

    19 votes
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    1 comment  ·  Admin →

  20. Follow-up Functionality

    Our Service-Desk gets a lot of follow-up calls regarding existing incidents or requests. It would be great if there was a UI Button / Action that can be pressed on an existing incident/request that generates a "Follow-up" incident/request. We try to marry up our numbers between ACD and Service-Now and we can't have our Service-Desk right now open a new request for every follow-up because then they would also need to update the original and it is just too time consuming.

    4 votes
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    7 comments  ·  Admin →
2 4